Privacy Policy

1. Who We Are

Lancashire Web Fixers Ltd is a private limited company registered in England and Wales. Company number: 17064050. Registered address: 17 Priory Grange, Darwen, England, BB3 3PZ.

We provide software development, website design and development, CRM systems, business automation and IT consultancy services to businesses across the UK.

For all privacy matters, contact us at: hello@lancashirewebfixers.co.uk

2. What Data We Collect

We collect personal data only when you voluntarily provide it to us. This includes:

• -Your name and email address when you submit an enquiry through our contact form
• -Information about your project or business needs that you choose to share with us
• -Your preferred contact method and communication preferences
• -Any additional details you provide in free-text fields

We also collect anonymised usage data through Google Analytics 4 (GA4). This data does not identify you personally and is used to understand how visitors use our website.

3. How We Use Your Data

We use your personal data for the following purposes:

• -To respond to your enquiry and discuss your project requirements
• -To provide quotes, proposals and project-related communications
• -To deliver the services you have engaged us for
• -To send project updates and communications related to your engagement with us
• -To comply with our legal obligations

We do not use your data for unsolicited marketing. We will not add you to any mailing list without your explicit consent.

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• -Legitimate interests - responding to enquiries you have initiated with us
• -Contract performance - processing data necessary to deliver services you have commissioned
• -Legal obligation - retaining records as required by law (e.g. financial records)
• -Consent - where you have explicitly opted in to receive communications from us

5. How We Store Your Data

Enquiry data submitted through our contact form is processed by Formspree (formspree.io), a third-party form handling service. Formspree transmits your submission to our registered email address. Formspree's privacy policy is available at formspree.io/legal/privacy-policy.

We store client communications and project data securely. We do not store your personal data on any unsecured systems or share it with third parties except as described in this policy.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.

For enquiries that do not result in a project: we retain data for up to 12 months. For active or completed client projects: we retain data for up to 6 years in line with HMRC requirements for financial records.

7. Third-Party Services

Our website uses the following third-party services:

• -Google Analytics 4 (GA4) - anonymised website usage analytics. Google's privacy policy applies.
• -Formspree - contact form processing. Formspree's privacy policy applies.
• -Vercel - website hosting and delivery. Vercel's privacy policy applies.

We do not sell your data to any third party. We do not use your data for advertising purposes.

8. Cookies

Our website uses Google Analytics 4, which sets cookies to collect anonymised usage data. These cookies do not identify you personally. No other cookies are set by this website.

9. Your Rights

Under UK GDPR you have the following rights regarding your personal data:

• -Right of access - you can request a copy of the personal data we hold about you
• -Right to rectification - you can ask us to correct inaccurate data
• -Right to erasure - you can ask us to delete your personal data in certain circumstances
• -Right to restrict processing - you can ask us to limit how we use your data
• -Right to data portability - you can request your data in a portable format
• -Right to object - you can object to our processing of your data based on legitimate interests
• -Right to withdraw consent - where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, contact us at hello@lancashirewebfixers.co.uk. We will respond within 30 days.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.