Terms & Conditions

1. About These Terms

These Terms and Conditions govern the provision of services by Lancashire Web Fixers Ltd ("we", "us", "our"), a private limited company registered in England and Wales (Company No. 17064050), to our clients ("you", "your").

By engaging our services, you agree to these terms. We recommend reading them carefully before commissioning any work.

2. Our Services

We provide the following services:

• -Custom software development - CRM systems, business dashboards, automation tools and operational software
• -Website design and development - bespoke websites built in Next.js and related technologies
• -SEO and AI search optimisation - technical SEO, local SEO, structured data and AI search visibility
• -IT consultancy - advice, strategy and technical guidance
• -Ongoing support and maintenance - retainer-based post-launch support

The specific scope, deliverables and timeline for each project will be agreed in writing before work commences.

3. Quotes and Project Agreements

All quotes are provided in writing and are valid for 30 days from the date of issue unless otherwise stated. A quote does not constitute a binding contract until both parties have confirmed in writing their agreement to proceed.

Any changes to the agreed scope after a project has commenced may affect the cost and timeline. We will notify you of any impact before proceeding with changes.

4. Payment Terms

Our standard payment structure is as follows:

• -A deposit (typically 50%) is required before work commences on any new project
• -The remaining balance is due on completion, prior to final delivery or site launch
• -Ongoing retainer agreements are invoiced monthly in advance
• -Invoices are payable within 14 days of issue unless otherwise agreed

We reserve the right to charge statutory interest on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

5. Client Responsibilities

To enable us to deliver your project effectively, you agree to:

• -Provide all required content, assets, access credentials and information in a timely manner
• -Provide feedback and sign-off at agreed review stages
• -Ensure that any content you provide does not infringe third-party intellectual property rights
• -Notify us promptly of any changes to your requirements

Delays caused by the client's failure to provide required materials or approvals may affect the project timeline and, in some cases, the project cost.

6. Intellectual Property

Upon receipt of full and final payment, all intellectual property rights in the deliverables created specifically for your project transfer to you. This includes website code, design assets and written content created by us for your project.

We retain the right to use your project in our portfolio and case studies unless you request otherwise in writing before the project commences.

Any third-party components, libraries, fonts or assets used in your project remain subject to their original licences. We will inform you of any third-party licences that may require your attention.

7. Confidentiality

We treat all client information as confidential. We will not disclose your business information, systems or data to any third party without your consent, except where required by law.

Where you require a Non-Disclosure Agreement (NDA) to be signed before a project brief is shared, we are happy to accommodate this.

8. Limitation of Liability

Our total liability to you in connection with any project shall not exceed the total fees paid by you for that project.

We shall not be liable for any indirect, consequential or incidental losses, including loss of revenue, loss of data or loss of business opportunity, arising from our services or any delay in delivering them.

Nothing in these terms limits our liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

9. Cancellation

Either party may terminate a project agreement with 14 days written notice. In the event of cancellation:

• -You will be invoiced for all work completed up to the point of cancellation
• -Any deposit paid is non-refundable where work has already commenced
• -We will provide you with all completed work and assets at the point of cancellation

10. Website and Hosting

Where we deploy websites on your behalf, we typically use Vercel as our hosting platform. Hosting costs, domain registration fees and any third-party subscription costs required by your project are your responsibility unless explicitly included in your project quote.

We are not responsible for downtime or service interruptions caused by third-party hosting providers, domain registrars or other infrastructure outside our control.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated date. Continued engagement with our services after any changes constitutes acceptance of the revised terms.